Benefits
Faster Turn-ups
Telerus Voice Platform (TVP™) turn-ups are planned across a few weeks rather than the months and months characteristic of many software systems. This is facilitated through an “everything is configurable” design philosophy that minimizes custom possibilities. Drop down menus tend to be faster than new lines of code.
Industry Leading Performance
The vast TVP™ user community partners with Telerus to establish clever features that help theirs and similar organizations operate more efficiently. Behind the scenes, quality is assured through considerations such as data validation and calling pattern analysis. Most upgrades are rolled out to all sites at once so that the entire community benefits from the latest and greatest technologies, not just a few select sites.
Superior Reliability
The TVP™ integrates best of breed components that run continuously in a highly available Tier III data center with capacity for thousands of simultaneous phone calls. Reliability is attributable to detailed considerations such as multiple redundancies, single point of failure elimination, climate control, raised floors, diesel backup, 24/7 monitoring, and guarded access. The substantial investment required to establish this infrastructure provides returns to all sites, regardless of size.
Minimal site resources
Forget the clunky onsite hardware and expensive software licensing of the past – the entire TVP™ resides off site. No rack space, power or networking are every required and IT staffs are never asked to reboot servers.
Responsive Support
Issues or change requests are expected to arise and the Telerus Support Team assesses severity to assign tracking numbers within minutes – any time of day or night, 365 days a year. Issue resolution planning and updates are communicated clearly and consistently. Customers are recognized to be precious and are treated as such through realistic timing estimates and plain language with minimal jargon.