AIS™ Features
The AIS™ call flow design and business logic options are the result of actual facility policies and real world issues spanning millions of inmate cases. Lengthy discoveries and custom design are unnecessary because the AIS™ platform is tested, refined, and already contains logic to address almost any type recurring request for information. Features and functionalities include (but are not limited to):
- Inmate Name Recognition including Date of Birth Fallback and Alias Matching.
- Charges including Statue and/or JMS Entry Literal Description.
- Bond Amounts and Types including Support for Multiple Charges with or without Bonds.
- Court Dates, Times, and Locations.
- Projected Release Dates.
- Visitation Eligibility including applicable times and/or visits remaining for the week.
- No endless loops – when callers get stuck, they are transferred for help under configurable logic.
- General Facility Information including facility location, directions, hours, mailing policies, visitation policies, money deposit policies, medication/prescriptions polices, court information, frequently requested phone numbers, and/or inmate phone system information.
- Inmate Identification and/or Booking Number Authentication with PIN Support.
- Commissary Balances (Inmate Access Only).
- Auto-Attendant type routing to any department or person with a 10 digit phone number (DID).
- Porting of existing facility phone number to AIS™ data center.
- Transfers of callers requiring personal assistance to facility staff members.
- Touchtone Interface.
- Voice Recognition Interface.
- Text-to-Speech playback of charge descriptions and inmate names.
- Spanish Interface.
- JMS integration through flat-file FTP imports.
- Call Summary Reports with usage statistics emailed or faxed on a daily, weekly, or monthly basis.