AIS™ Benefits
Staff Savings / Return-on-Investment (ROI)
The average automation or “containment” rate for AIS™ sites is over 80%. With inquiries from citizens and inmates dramatically reduced, the ROI is typically positive from Day 1 and just keeps getting better. With 80% fewer phone calls manually answered, substantially more staffing resources are available for complex tasks and projects requiring critical thinking. In other words, AIS™ handles the monotonous and mundane “mindless” work while saving staff time for the “tough” work!
Quick Deployments
Due to the “low touch” hosted architecture of AIS™, new sites can be turned up in weeks instead of months. And with a large and thriving user community, numerous features are already in production and available for re-deployment. Configuration of new sites bears resemblance to ordering from a restaurant menu.
Fewer Citizen Complaints
With an intuitive user interface and 24/7 availability, citizens are empowered to serve themselves quickly and easily. Gone are the complaints of busy signals and long holds.
Reliability
AIS™ is hosted in a Class III data center in Denver, CO with multiple redundancies and high availability design considerations. AIS™ sites are always welcome to tour this amazing facility tucked away in a discreet building. All AIS™ sites, whether the ADP is 300 or 3,000, benefit from this substantial infrastructure.
Safety
With Officers answering fewer routine questions from inmates, distractions are fewer and safety is improved.
Flexibility
The development environment of AIS™ is based on open standards such as VoIP (SIP) and VXML. This provides tremendous integration flexibility, including use of existing phone system components, such as ACD’s and PBX’s. It also allows for customized design considerations and rapid development of new features and/or business logic.